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Guaranty and service

Guaranty

Warranty period of “Arkada-Engineering” equipment is 1 year. The quality of backup service is the quality mark of the company itself. The specialists of “Arkada-Engineering” Ltd. control the production, the assemblage and the montage of the equipment. For our equipment we use components from the world leading producers and maintain lasting business relationships with most of them.

Regulated production and logistics services guarantee that the adjustments and the assemblages are in stock. This provides the quickest reaction to the incoming orders concerning the warranty repair and the equipment handling. As a rule, it takes about three days to examine a guarantee case. To make the search of the elements out of action we deliver our lines with the complete documentation and the draft library.

Support manning

Support manning is the most important element of the quality management of the company “Arkada-Engineering”. We control the equipment not only during its warranty period but also when it is over. We record all information about the defects which allows to spend the minimum time to find the right solution. For the maximum accommodation our equipment has modems connected to our service-centre. This allows to make the equipment diagnostics by telephone and to react to the defects in time.
214030 Smolensk, Krasninskoe shosse, 35
Tel/Fax: (4812) 65-26-99, 66-07-61
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